SUPPORT

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you land your role.

Questions about sponsored jobs, ATS tailoring, billing, or your account — we've got you.

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[email protected]

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Send us a message and our team will get back to you. For fastest replies, use the email you signed up with.

Contact Support

This form emails [email protected].

Tip: Include the page you were on and any error message you saw.

Or email us directly: [email protected]

COMMON QUESTIONS

How do I cancel my subscription?

Go to Billing → Cancel subscription. Your subscription remains active until the end of the current billing period — you keep all access until then.

Can I get a refund?

PAYG credits never expire, so they stay in your account until you use them. Subscriptions are covered by a 30-day refund policy — contact [email protected] within 30 days of purchase.

Which countries' sponsored jobs does CVailor cover?

CVailor scrapes visa-sponsoring roles in the UK, US, Canada, Australia, Germany, and more — pulled directly from 54 ATS platforms globally. No fake aggregator listings.

How is my CV tailored without hallucinations?

Our AI uses only your real profile data combined with the specific job description. It never invents qualifications, fabricates roles, or adds skills you have not listed.

What is the difference between PAYG credits and a subscription?

PAYG: buy credits as needed, they never expire — ideal for occasional applications. Subscription: a monthly CV quota plus access to the sponsored job feed and daily matching. Choose based on how actively you are searching.